Job Ref: 215078429

Date: 2021-11-04 14:04:55

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Customer Service Coordinator
Location: Office based role in Stokenchurch, High Wycombe, HP14 3SX
Salary: Competitive basic salary + benefits – employee savings scheme, private healthcare and company pension
Contract: Full time, Permanent
DEKRA Automotive is a talented team of people that bring out the best in people and business!
Part of an International Organisation, we are a key service provider to a large number of well-known vehicle manufacturers across the globe.
We have an exciting Customer Service Coordinator position available, the main focus of this is to arrange job requests for vehicle inspections or audits with customers via incoming calls and emails, ensuring that the vehicle inspections are tailored to suit the type of vehicle being inspected and the correctly skilled resource engineer or auditor is deployed to complete the job!
In addition to this as our Customer Service Coordinator you will:
* Answer incoming calls/ emails and assist customers with their specific enquiries
* Book and allocate customer jobs to engineers/Auditors
* Update database/portals with changes and status of each customer
* Liaise with engineers/Auditors to book follow on jobs for customers
* General administration including taking payments, issuing receipts and customer correspondence via email and post
* Achieve the SLA's for our existing customers
Essential Requirements:
* Experience within a customer service environment, preferably in an office/contact centre environment
* Excellent communication skills along with a good telephone manner
* Proven experience in providing exceptional customer service
* An ability to deal professionally, calmly and tactfully with customers and internal colleagues
* Proficient in all Microsoft Office applications
* A good geographical knowledge
* Experience in scheduling is preferable
The ideal candidate will possess the ability to work in a busy environment, use their own initiative, provide exceptional levels of customer service at all times, strive to go the extra mile and be a great team player!
This is varied role in a fantastic team environment which offers the opportunity to make a difference to our business.
Experience in scheduling is preferable for this role.
If you feel that you have the necessary skills and experience, please apply today by sending an up-to-date CV and covering letter by clicking on “APPLY” today”!
No agencies please

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