Job Ref: 214659136

Date: 2021-09-14 17:33:05

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Customer Service Agent

We're looking for talented individuals with a desire to help people and work in a digital bank to join our growing dynamic customer care team where you will provide guidance and support in our Contact Centre via the telephone, to a wide variety of customers.

In our customer care team, you will have the opportunity to use your skills and ideas to provide outstanding service to our customers.

Working Hours: 35 hrs per week
Location: Milton Keynes

Responsibilities:

Answer incoming calls from customers and prospects providing product information, account opening support as well as account servicing and maintenance
Build rapport with customers to resolve service issues and queries
Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
Communicate professionally and regularly with leadership and peers on the status of accounts and escalations
Meet established goals for all metrics, including call quality and productivity by focusing on maximising service to customersQualities:

A confident and pleasant telephone manner
Customer focused, with the ability to show empathy and relate to customers
Customer Services background desirable
Flexible and adaptable to change
Collaborative, can demonstrate good team work ethic and of working with others
Ability to problem solve for our customers and with your colleagues
Able to plan and organise your time and effectivelyBenefits

Comprehensive induction training
Competitive rate of pay
Great insight into the Banking Products and Services
Potential for extension / conversion permanent opportunities availableParkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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