Job Ref: 214333372

Date: 2021-08-02 10:33:22

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Customer Service Agent 

Department: Customer Services

Location: Amersham, Bucks  

Salary: 21k per annum  

Our client is a household leading retailer with an emphasis on FUN

They are looking for a Customer Services professional to deal with their clients via phone, email, live chat and social media platforms. 

Therefore someone with good communication skills, good PC skills and the empathy and personality to deliver the highest level of Customer Services.

Impressive offices and great working conditions with an awesome team and genuine opportunity for both permanent work and progression.

Great team, friendly environment and a supportative manager await.

The role to start will be a 30 hour working week but will need someone who is shift flexible as below and has the capacity to stretch to a 40 hour week. 

Weekly rotation – 1 week of earlies then 1 week of lates

Early shift – will start at (Apply online only)  

Late shift – will start at (Apply online only) 

Also need to be flexible working 2 x Saturdays a month  on a (Apply online only) shift but you will then get a day off back in the following week

Would suite anyone with previous Customer Service experience as well as any retail professionals/graduates looking for their first office job.

Responsibilities

·        To ensure that the customer journey is positive and productive for both our customers and the business
·        To respond to customer and store contacts in a polite and professional manner, working within set service level targets
·        To resolve order issues i.e. oversells and rejected orders, keeping the customer fully informed
·        To encourage sales when in contact with customers, offering product advice and related add-ons
·        To liaise with customers, offering the best customer service to ensure that our feedback targets are achieved
·        To offer advice and support to our store network when order or customer service issues are reported
·        To ensure that customer orders are collected successfully from our stores or refunded if no longer required
·        To manage the customer communication between us and our various third party channels
·        To resolve disputes raised on any of our shopping platforms
·        To liaise with our carriers and submit claims for lost packages or late deliveries
·        To be pro-active, offering ideas and suggestions to improve ways of working within the team and wider business

Skills & Experience

·        Well spoken, polite and friendly demeanour with an excellent telephone manner
·        Excellent grammar and spelling as the role requires communication with customers via email, live chat and social media
·        Previous retail and trading standards experience an advantage but training will be given
·        Empathetic to our customer needs and concerns
·        Strong PC skills including Excel, Word and Outlook
·        Able to solve problems with an equal concern for customer satisfaction and business loyalty
·        Able to work well under pressure and be confident in decision making

Successfull candidates have previously lived in Chorleywood, Rickmansworth, Chesham, Wycombe, West Wycombe, High Wycombe, Amersham, Beaconsfield, Hyde Heath, Chalfont. 

Candidates that have got previous Customer Service skills and have good IT Skills and have worked on 2 PC screens would be most advantageous. This role will be working on multiple areas such as Live Chat, Company Website, Social Media so an ability to multi task is important

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