Customer Service, Contact Centre, Administration, Email Communication

Our Client is one of the world's largest car manufacturer, who are committed to delivering high quality services. Operating in and around the UK, we take care of our customers' people and buildings, by delivering the basics brilliantly and by deploying advanced technology. Due to strong business demands, our client is seeking a Customer Service Advisor to join their growing and dynamic team based in Milton Keynes.

Your New Job
Located at a renowned site in Milton Keynes, you will deliver an excellent service to all our client's customers requesting payment holidays, providing the highest level of customer satisfaction to ensure customer loyalty to our client's products. You will also ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through the process. The Customer Service Advisor is expected to perform at advanced level in the following:

Respond efficiently and professionally to emails and tasks and to provide one stop resolution for customers.
Responding to queries in respect of payment holidays within the agreed time scales,
Record all queries and action points on the relevant department customer contact system.
Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
Prioritise and organise workload to ensure completed within service level agreement
Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption.
What You Will Need To Succeed
The Customer Service Advisor based in Milton Keynes will have:

Previous experience within a contact centre environment.
Previous customer service experience, preferably within the finance industry
Effective telephone and negotiation skills in both written and verbal.
Excellent administrative skills
Excellent communication skills, letter/email writing including accurate English grammar and outstanding interpersonal skills and telephone manner
Keen eye for accuracy and attention to detail
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames
Demonstrate ability to learn
Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
Preferably some knowledge of the product portfolio, procedures and systems (Phoenix, Goldmine, SAP, Word, Excel).
Numerate
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames
Awareness of FCA/DPA requirements desirable
What You Need To Do Next
If this position is right for you, Apply Now!

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