Job Ref: 214005322

Date: 2021-06-17 16:41:29

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Customer Service Advisor – Multilingual (English, German, and Polish)
Location: Milton Keynes.
Salary: Up to £24,000+ brilliant benefits.
Contract: Permanent
If you are brilliant at customer service and can speak fluent German and Polish and want to work for a company that truly appreciates your skills, offers flexibility, respect, and benefits then talk to us.
30 hours per week across a shift pattern between 8am-4pm Monday-Friday, but can extend to 8am-7pm Monday-Friday and 8am-1pm Saturday – if the business requires it. You might need to work on UK bank holiday.
The Role
Be part of our Honda Europe Team
ROI is a fast growing, multi-award-winning agency, working as an outsourced partner to some of the world's most recognisable automotive brands and leasing companies. You will be working on an exciting project for our client, Honda Europe.
We have been working with Honda UK for over 10 years in the corporate sales sector and due to a new requirement, we currently seek new bilingual Customer Services Executives to work from our dedicated business centre in Milton Keynes.
This is an inbound, customer enquiry management role requiring a higher / value-added level of interaction with customers. Honda are revolutionising their approach to how they interact with customers, harnessing technology through webchat, telephone, and email to provide customers with a range of support.
We have a wide range of options for flexible working patterns and would consider people who were restricted in their weekly hours and times of day they can work. These positions are offered on a rolling shift pattern, covering all 7 weekdays (including Bank Holidays) between 9am and 9pm GMT.
Our new business centre is multi-lingual; as a result, we are interested in speaking with people able to speak, and write fluently the following languages:
• German
• Polish
All applicants should have business-level fluency in English (written and spoken).
Facts at a Glance
• 30 hours per week across a shift pattern between 8am-4pm Monday-Friday, that can extend to 8am-7pm Monday-Friday and 8am-1pm Saturday – if the business requires it.
• Channels: Telephone, Email and Webchat
• Type of Enquiries: Requests for information, helping customers, handling complaints, escalate to relevant department
• Sector: Automotive
• Salary Bands: Customer Service Advisor role £20k to £24k.
Why You Will Want to Work Here
• Great pay
• Outstanding benefits including annual leave (22 days, rising to up to 30 with length of service), private medical insurance, medical cash plan, personal wellness fund (£500 to use on any personal health/wellness project), paid maternity/paternity, pension scheme, life assurance, income protection
• A company where 91% of employees rate the company as good or excellent to work for
• A company that balances being clearly the best in its industry along with maintaining a ‘family feel’
• Promote from within policy – 100% of our first line management team have been promoted from roles at advisor level, along with 30% of directors
• Great training both for your current role and your future long-term development
• Excellent working environment
What We are Looking For
We seek the ‘best of the best’ customer service advisors:
• High emotional intelligence and empathy
• Mature outlook
• Exceptional problem-solving skills
• Excellent negotiation skills
• Happy, positive, supportive team member and pleasant to work with
• People who appreciate working for a company that appreciates you
About ROI
ROI is a fast-growth, industry-leading award-winning business employing 300 people. We provide outsourced sales, customer service and marketing teams to 25 of the well-known automotive brands. We pride ourselves in being a fantastic place to work and offer excellent career progression. Most importantly, our staff tell us that what they value most about working with us is that they feel genuinely cared for and respected.
If you feel you have the skills and experience to be successful in this world then apply today

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