Job Ref: 215927852

Date: 2022-03-01 15:27:25

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Customer Service Agent

**INBOUND – NO SALES**

Monday to Sunday. You must be flexible between 8am-8pm

40 hours per week / 5 x 8-hour shifts

£21,091 per year / £10.14 per hour

Responsibilities of the Customer Service Agent: 
  
– Providing assistance with balance requests, password set up and all general customer requests for information concerning the product 
– Dealing with all complaints in accordance with the internal complaints procedure 
– Logging any resolved complaints or escalating and unresolved complaints 
– Escalating any potential problems and feedback from customers to the management team 
– Resolution of non-technical queries 
 
Skills Required of the Customer Service Agent: 
  
– Previous experience of working in a customer service role 
– Excellent communication skills 
– Be competent using a PC/keyboard 
– Be enthusiastic and flexible with the ability to work as part of a team 

What our client can offer the Customer Service Agent: 
  
– A fantastic benefits package! 
– A competitive salary 
– ongoing training and a fast paced 
– 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days) 
– Peoples Pension scheme 
– Childcare voucher scheme 
– On-site canteen 
– Eye Care Vouchers 
– Medi Cash Plan (On completion of 6 month service) 
  
If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click

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