Job Ref: 215659629

Date: 2022-01-26 12:33:02

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Customer Service Advisor, Milton Keynes

Role: Contact Centre Agent

Location: Milton Keynes – hybrid working (mix of office and home)

Salary: £18,485 + great benefits

Contract: Permanent

Hours: 35 hours per week

Shifts: Between 8am – 9pm Mon-Fri and Sat 9am-5pm on a rota basis

An exciting opportunity for an experienced Contact Centre Advisor for a client based in Milton Keynes!

CCA Recruitment are excited to be recruiting for customer service advisors, to answer inbound calls; you will take ownership of the call, which may include some investigating. You will provide an efficient and appropriate responses, whilst also dealing with any enquiries in a helpful and professional manner.

What is involved?

Taking incoming calls and responding to emails efficiently. As a Contact Centre Advisor you'll be handling typical enquiries working in conjunction with company policies and procedures. You will handle all interactions within agreed timescales, whilst also working in conjunction with company policies and procedures.

What are we looking for?

Excellent customer service skills
Call centre experience (Our client would love to hear from you if you have prior call centre experience)
Excellent attention to detail, with high levels of accuracyOur client is an equal opportunities employer and FCA regulated company who will conduct credit, fraud, criminal record and 5-year reference checks as part of their pre-employment screening process

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