Job Ref: 214828892

Date: 2021-10-06 10:37:58

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Customer Service Advisor – Fraud

Job Title: Fraud Analyst – Customer Service Advisor within Fraud
Location: Milton Keynes – Office based
Salary: 21,091 (£10.40 per hour)
Hours: 40 hours per week
Shifts: Must be fully flexible between 8am-8pm Monday-Sunday – 5/7 days per week
Contract: Permanent

This is a great opportunity to represent a leading financial services organisation, helping and supporting customers who find themselves in a potentially frightening situation as a potential victim of fraud.
We are looking for Customer Service Advisors who can provide an empathetic approach to what can be a very difficult situation and provide the support and understanding required to bring the call to a resolution. Listening and effective questioning are key, whilst building a great rapport with the customers.

What are we looking for?

You have prior customer support experience – within a customer focused role either in a contact centre or face to face environment
You're passionate about customer services and have a can do enthusiastic work ethic
Excellent listening skills
Polite and clear verbal communication skills
Good IT and Computer skills

Requirements for this role:

Passionate about providing the best customer service possible
Friendly, engaging approach
Ability to adapt to customer's needs
Ability to provide clear information and advice
Keeping things simple and informative
Act as a role model for the company by providing the best possible service to our customers

In return you will get:

Easy transport links
Social activities, incentives and recognition awards throughout the year
Holiday Purchase Scheme
Lots of development opportunities
Refer a friend schemeAnd many more!

Essential Pre-screen requirements for this Customer Service Advisor role:

You must be able to pass a full DBS
Full credit check will be required
Referencing

Apply today for more information

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