Job Ref: 213875244

Date: 2021-06-01 18:08:13

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Customer Service Advisor

Permanent

£20,000 – £24,000

Milton Keynes

Can you provide first-class, efficient and professional customer support service?

Yes? You could be just the person we're looking for!

My international client is looking for a new customer service colleague to join their busy and thriving customer service team. Working across multiple customer channels and with internal teams. You will need to be customer centric, confident, have a 'can-do' attitude and willing to be flexible to meet business needs.

Your key responsibilities as a Customer Service Advisor will include but are not limited to:

Handling general, product and delivery enquiries in a speedy manner
Process and amend orders received either by telephone, fax or email
Support your Key Account Managers with queries and pricing
Liaise regarding deliveries, works orders, delays, warning of large / urgent orders and POD's
Investigate discrepancy requests from customers and provide relevant information
Check and monitor balances and forward orders for stock availability on a daily basis.

Skills and Abilities:

Able to demonstrate experience within customer support – major/key accounts
Numerate with good administration talent.
Computer literate – SAP desirable or similar but not essential
Possess good understanding of Microsoft packages – especially Microsoft Excel – formulas and pivot tables
Strong organisational skills and the ability to prioritise workload

If you feel you have what it takes, please apply today because we'd love to hear from you!

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck

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