Job Ref: 213498487

Date: 2021-04-07 17:08:09

Apply Now

We have an opportunity for an individual with Customer Service experience to join a fantastic, professional organisation that offers career progression and a great working environment.

The position is 35 hours per work working shifts between 7am and 7pm Monday to Friday. Although this is not always the case, during peak time you must be available during these times.

Key responsibilities will include but are not limited to:

Take responsibility for incoming calls, emails and queries and either answer directly or refer to other departments, taking ownership until completion
Be confident to receive and respond to enquiries in other service centre areas at peak times or to provide scheduled cover
Use CRM and other appropriate systems to record enquiries
Co-ordinate cross-department communications and ensure the advisory teams are up-to-date and have relevant and appropriate information with which to support enquiries
Support the delivery of projects relevant to your department
Ensure compliance to data security, data protection and data confidentiality policies
Occasional travel to attend training and departmental/ organisation events
Maintain an understanding of products and services available
In conjunction with the Events Team, assist in planning, administering and booking of events
Make outbound courtesy calls to contact individuals in relation to services

We are looking for someone with:

Experienced in managing multi-channel enquiries, phone, email, online chat and social media
Strong motivator and trainer with experience in delivering against SLA's
Keen attention to detail ensuring high standard of written and verbal work
Exceptional customer service skills and experience
Good IT skills, including Word and Excel, and in maintaining a complex database including CRM
Organisational, planning and administrative skills
Confident and effective communication skills
Proven ability to prioritise and deliver in a fast-paced environment

Role advertised: 7 April 2021

If you feel you have what it takes, please apply today because we'd love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn't your perfect role, register with us and let us find it for you

Apply Now