Job Ref: 215810496

Date: 2022-02-14 16:20:06

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Service Support Account Coordinator

Permanent

Monday to Friday: 8:30 – 17:00

£21,000

Milton Keynes

An exciting opportunity to join a leading manufacturer of foodservice equipment, supplying into national chains and high end restaurants.

My client is looking for a service support coordinator to join the team to thrive in delivering great customer service. A key focus in delivering 'best in class' after-sales service, proactive account management, and working part of a team of approx. 90 field-based technicians as well as internal colleagues across all departments.

Responsibilities and Key Tasks:

Proactive customer engagement including call logging and updating customers
Provide pricing upon request
Communicate with customers about their repair calls – advising of any delays/ job status
Investigate and resolve customer complaints, quickly and patiently
Field support, providing technicians with information (access codes, address queries)
Support Business Development Managers
Produce customer quotation and parts ordering when approved
Track warehouse orders to coordinate delivery with technician schedule
Maintain accurate customer information on SAP
Monitor open calls
Maintain account information via customers web portals
Uploading quotes and invoices and validating transactions against purchase order values
Check statements on a monthly basis dealing with any invoice / PO queries and discrepancies up to point of payment due.
Warranty evaluation and raising orders and invoices for chargeable work

Essential Skills & Experience:

Proven experience in a service focused / account manager role
Good geographical knowledge of the UK
Working knowledge of SAP
Experience of the catering industry
Self-managed approach to balancing numerous demands – reinforced by the ability to prioritise effectively

Benefits include:

25 days annual leave plus bank holidays
Employee Assistance Programme
Free Parking, Tea and Coffee
Dress Down Days and staff events

If you feel you have what it takes to do this role please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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