Job Ref: 215754228

Date: 2022-02-07 16:01:43

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The Vacancy

This is a very exciting time to be joining Paradigm Housing Group. With 15,000 properties, a turnover of £115m and a substantial development and sales programme, we are making the most of our many opportunities in a challenging but rewarding environment.

We have a clear and ambitious view of where we are as an organisation and where we need to get to; providing more homes for people who need them by running an efficient and successful business.

Do you know what excellent customer service looks like? Do you have a passion for helping people, acute listening skills, empathy by the bucket load and a problem-solving brain able to create resolutions in a fast-paced environment? Come and work for Paradigm Housing Group in our Contact Centre where as part of the team you will be helping us achieve our vision of “delivering homes that our customers can rely on and that helps them live well”. We want to hear from people who are passionate about customer service, possess a strong work ethic and a flexible approach. You’ll always be busy dealing with colleagues across the organisation to help customers with housing and repairs related matters. No one day is the same and you’ll find the work highly rewarding. If successful, you’ll be handling a diverse range of enquiries by phone and email using your excellent telephone manner and writing skills. A comprehensive training plan awaits the right candidate. Paradigm Housing Group, a Best Companies place to work, has a number of Customer Service Advisor roles available including permanent and 12-month fixed term contracts. The role is full time working 37 hrs per week, Monday to Friday between 8.00am and 5.30pm.     

This is a great opportunity to join us at a time when you can have a real and personal impact on the future success of our business.

At Paradigm, we work hard, strive for excellence, in return we offer a great place to work an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas as well as supporting flexible ways of working. We welcome applications from all sections of the communities we work in.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

The Company

We are Paradigm Housing Group. 

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents

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