Job Ref: 215715703

Date: 2022-02-02 13:35:19

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Customer Support Agent

We’re recruiting for several Customer Service roles within Milton Keynes, some offering hybrid working.

Salary – £20,000 – £23,500 + benefits package

Monday to Friday – office hours, hybrid working

We’re looking for people that have a passion for customer service. Are you an experienced customer service professional or have a desire to build a career in customer services?

Responsibilities

Responsible for answering incoming calls from customers.
Building rapport with our customers to resolve service issues and customer questions
Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
Communicates professionally, endeavouring to go the extra mile.
Skills

Experience of working with in a similar role.
Positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
Good interpersonal skills, negotiation skills are a plus
Good problem-solving skills
Is adaptable, high-energy levels and desire to help others
Excellent team player
Good analytical and problem-solving skills with a view to support changes to processes
Excellent written and verbal communication skills
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business

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