Job Ref: 215657157

Date: 2022-01-26 10:14:20

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We are hiring a Customer Service Advisor's based in our state-of-the-art Secure Contact Centre in Wavenden Gate, Milton Keynes.

We are currently taking on professionals with sales/ customer service based experience, whether that may be within a call centre setting, retail or hospitality – if you feel you have transferrable skills, and would love to provide you in house training and have you on board!

This is an exciting opportunity here at Securitas to join an existing successful team to protect a variety of clients across the globe, that ranges from banks, retail chains, leisure venue, construction sites, through to corporate offices.

Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2020/21.

What does the role entail?

Working on a 4 on and 4 off rota, days/ nights and weekends
To effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications
Manage mobile alarm call outs and additional work requests
Respond to all customer requests relating to their alarm system
Ensure that all systems/databases are updated in a timely and accurate manner
Answer all calls promptly and courteously within given service levels and processes, giving assistance to internal and external customers, including liaising with third parties and contractors, as requiredTo be successful for the role, you will possess the following;

SIA Licence (Training can be provided if you do not have this)
Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions
Excellent customer service skills – Able to communicate at all levels
Positive and dynamic, able to use initiative
Problem-solving skills
Decision-making capability
Ability to follow instructions, procedures, and workflows
Computer literate – proficient in MS Office, ability to adapt quickly to new systems
Professional in appearance and attitude
Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
Adaptable, flexible, and able to prioritise and multi-task
Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
Experience of working under pressure in a fast-paced environment.
Ability to work as part of a team
A flexible approach to working hours including the requirement for covering of holidays and sicknessEssential Skills

Customer Service experience
Right to work in the UK
Checkable 5 year work historyAbout Company

Securitas Benefits:

Paid holiday, company pension and life assurance scheme
Discounted gym membership
Wellness advice and support
Cycle to Work Scheme
Car lease and new car purchasing schemes
Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
City & Guilds accredited training program for professional and personal development
Funding and support for your CCTV license Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK.

We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.

Join the Securitas Team today

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