Job Ref: 215614005

Date: 2022-01-20 11:24:29

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Customer Service Advisor
Location: Milton Keynes.
Salary: £20k to £22k. Starting salary £20k rising based on performance. + Benefits
Contract: Full time, permanent.
If you are brilliant at customer service and want to work for a company that truly appreciates your skills, provides exceptional pay and benefits and offers flexibility and respect, then talk to us.
The Role
Due to the success of our Customer Service Team we are looking to take on multiple Customer Service Agents,
supporting one of our long-standing automotive clients. You will see from the salary and benefits that we are serious about attracting the best customer service experts, to help us create an exceptional team from the ground up.
Facts at a Glance
• Hours: 37.5 hours (full time) per week across a shift pattern between 8:30am–7pm Monday–Friday and 9am-1pm Saturday, no bank holidays. ( Approximately one in four Saturdays per Month)
• Channels: Telephone, Email and Webchat
• Type of Enquiries: High volumes of requests for information, helping customers, handling complaints – Successful candidates need to be both resilient and efficient in their role.
• Sector: Automotive – Generally B2C
• Salary Bands: Customer Service Advisor role £20k to £22k. Starting salary £20k rising based on performance.
Why You Will Want to Work Here
• Outstanding benefits including annual leave (22 days, rising to up to 30 with length of service), private medical insurance, medical cash plan, personal wellness fund (£500 to use on any personal health/wellness project), paid maternity/paternity, pension scheme, life assurance, income protection
• A company where 91% of employees rate the company as good or excellent to work for
• A company that balances being clearly the best in its industry along with maintaining a ‘family feel’
• Promote from within policy – 100% of our first line management team have been promoted from roles at advisor level, along with 30% of directors
• Great training both for your current role and your future long-term development
• Excellent working environment
What We’re Looking For
We seek the ‘best of the best’ customer service advisors:
• High emotional intelligence and empathy
• Resilient mindset while under pressure
• Mature outlook
• Exceptional problem-solving skills
• Excellent negotiation skills
• Happy, positive, supportive team member
• People who appreciate working for a company that appreciates you
About ROI
ROI is a fast-growth, industry-leading award-winning business employing 300 people. We provide outsourced sales, customer service and marketing teams to 25 of the well-known automotive brands. We pride ourselves in being a fantastic place to work and offer excellent career progression. Most importantly, our staff tell us that what they value most about working with us is that they feel genuinely cared for and respected.
If you feel you have the skills and experience to be successful in this world then apply today

Apply Now