Job Ref: 215355213

Date: 2021-12-09 15:40:46

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Quality Personnel are recruiting for a role to start in the New Year (either 10th or 17th January 2022).
This is a long term Customer Service Advisor role working for an industry leader in equine nutrition and horse feed products. Working within a team to deliver a high level of customer service to both internal and external customers.

You’ll be working Monday to Friday for 35 hours per week (1 hour lunch) on a three-week rotation:

Week 1 – 8am-4pm
Week 2 – 9am – 5pm
Week 3 – 10am – 6pm

Main Duties:
– Progress daily customer orders from input to despatch.
– Produce relevant paperwork for despatch daily and book all transport as required
– Create opportunities to deliver additional sales, new lines, extra volume where appropriate
– Resolve delivery issues both short and long term through communication with customer, haulier, and transport team.
– Ensure all paperwork is filed correctly to enable fast retrieval when required.
– Reception duties – Switchboard.
– Provide support for other areas of the operations team and wider business when required.

To be considered:
– Ideally 2 years’ experience in a customer service role
– Excellent communication skills and telephone manner
– A genuine desire to help
– Must have good computer skills in Word, Excel etc and be a team player

This role will be working in the office (no work from home is offered for this position). Free car parking, kitchen area with microwave, fridge, kettle, tea/coffee machine in office, staff shop, use of vending machines, Annual leave is 28 days pre 12 weeks and 33 days post 12 weeks (when permanent).

Quality Personnel acting as an Employment Agency and Business

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