Job Ref: 214743989

Date: 2021-09-24 16:00:05

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Patient Development Specialist
High Wycombe
Salary dependent on experience.
Full time, 37.5hours
About the company
This is a company that provides specialist products and services to the healthcare market and a leader in the medical device industry. They are looking for someone to join their fast-paced and growing team.
Established in 1982 they employ hundreds of people and serve healthcare markets and can genuinely say that they change their customers’ lives.
About the job
As a Patient Development Specialist, you will be working with a team delivering stoma & continence products and providing excellent customer service to all their patients. You will also be involved in:
* Responding to all queries efficiently, effectively and within the department’s service level commitment.
* Managing your own database of patients and will be required to call each of your patients on a regular basis.
* Ensuring patients have enough supplies and are happy with the service.
* Providing patients with product information so they can make an informed choice.
* Dealing with complaints in a professional manner.
* Using your skills to introduce new products and identify business opportunities to convert into targeted sales.
* Regularly cleansing your database and carrying out general administration duties associated with your role on a daily basis.
About You – Essential:
The ideal candidate must be a good listener, a strong team player, be able to work to deadlines as well as:
* Proven telephone-based Customer Service background with an excellent telephone manner.
* Experience of up-selling and cross selling/conversion of product use.
* Proven excellent Database Management Skills.
* Empathy towards patients with complex medical conditions.
* Analytical and enquiring mind.
* Proven experience of managing high call volumes.
* Possess influential and persuasive skill set.
* Excellent communication, oral and written, skills.
* Able to work under pressure and target driven.
* Able to multi-task.
* Possess a ‘can do’ attitude.
Benefits
As well as a great salary, other benefits include:
* 25 days holiday per annum rising to 27 after 5 years’ service
* Contributory Pension Scheme
* Private Health Care
* Subsidised Canteen
How to apply for the role:
If you have the skills and experience required for thisPatient Development Specialist job, just click “apply” today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have.
You must be eligible to work in the UK.
Other suitable skills and experience includes: customer service, call centre, sales, customer care, data base

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