Job Ref: 214634949
Date: 2021-09-10 16:01:55
Job Title: Customer Service Advisor
Location: Milton Keynes- Office based
Hours: Must be fully flexible between 8am-8pm Monday-Sunday. 40 hours per week
Contract: Permanent role
CCA Recruitment are delighted to be recruitng for Customer Service Advisors based in Milton Keynes. We are looking for the right individuals to join their fun and successful contact centre. If you are looking for a new opportunity, and are passionate about providing good customer service, then apply today!
What are we looking for?
You have prior customer support experience – within a customer focused role either in a contact centre or face to face environment (minimum 6 months)
You're passionate about customer services and have a can do enthusiastic work ethic
Excellent listening skills
Polite and clear verbal communication skills
Good IT and Computer skills
Your role will include:
Taking inbound calls to assist customers with a number of different queries
Processing card payments
Building and maintaining customer relationships
Complaint handling including resolving and logging of complaints as well as escalating to the appropriate teams where necessary
Keeping up to date with policy changes through the use of internal systems and training.
Raising and potential problems with management and the appropriate teams.
In return you will get:
Free Shuttle bus that runs through Milton Keynes
Social activities, incentives and recognition awards throughout the year
Holiday Purchase Scheme
Lots of development opportunties
Refer a friend schemeAnd many more which can be discussed!
Apply today for more information
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