Job Ref: 214528248

Date: 2021-08-27 10:24:54

Apply Now

Customer Service Advisor  

Location: Milton Keynes, MK5 8NA.Salary: Customer Service Advisor role £20k to £22k. Starting salary £20k rising based on performance.  + BenefitsContract: Full Time, permanent.

Lots of companies say they believe in giving first class customer service, and some do, but ROI is different; we are trying to re-define what ‘world class’ looks like within automotive business to consumer customer care.

ROI’s Customer Services division in Milton Keynes is trying to re-write the rule book for the provision of customer services and as a result we aim to recruit the very best; people who have a genuine ambition to work for a market-leading company alongside brilliant Customer Services specialists and management. If you want to work for a company which genuinely believes in progressing talented people and has the processes in place to enable that to happen, you will love working for ROI.

The role involves:

•  Receiving in-bound calls from customers of Kia•  Handling complaints and escalating where possible•  Working through a caseload of open enquiries•  Dealing with the client company and key stakeholders•  Giving customers a great experience of interacting with Kia•  Updating the CRM with activity and notes.

To be successful in the role, you should possess:

•  Excellent communication skills•  A calm and ‘unflappable’ disposition – you should be able to stay measured and professional under pressure•  Good IT skills, particularly using CRM•  Flexible and hard-working. You should be comfortable working shifts•  Good qualifications / education or appropriate experience•  Overall a positive attitude to work and a passion for customer services.  

We offer:

•  A competitive salary up to £22,000 for new starters•  Private medical insurance•  £500 health and well-being allowance•  The opportunity to do further study•  Your birthday off work!

And loads more!

Please note that the process will involve aptitude testing as part of the interview.

If you feel you have the skills and experience to be successful in this world then apply today

Apply Now