Job Ref: 214456881

Date: 2021-08-17 23:16:31

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Customer Care Agent

Location – Linford Wood, Milton Keynes, Buckinghamshire, MK14 6GY.

Start date – ASAP

Duration – 3 months.

Pay rate – £11.00ph

Shifts – Mon – Sunday (rotating shift pattern , 1 weekend shift in 3)

A mixture of 12:30 to 21:30 , 09:00 to 18:00 , 08:00 to 17:00

We are looking for confident, articulate, and passionate about delivering outstanding customer service. When we say customer service, this could be in a contact centre environment or working in a retail shop. We need people that want to help customers and deliver great service

You will be the first point of contact for our online, email and phone enquiries from our customers.

You will need to be confident in speaking to customers and responding to emails and webchats to help get the customer a resolution.

Your responsibilities.

You will help to deliver excellent customer service across a variety of areas which include both Public and home charging

Other key responsibilities will include:

Handle inbound and outbound contacts – calls, emails and live chats
Be the first point of contact for our customers and charge point hosts
Identify customer needs and resolve their queries
Understand our products and keep up to date with any changes
Act as an ambassador for our brand
Where necessary, forward and escalate enquiries to relevant individuals

Knowledge & Experience

You're passionate about customer service
Excellent attention to detail and accuracy
You're confident being on the phone
Strong written English
Accurate and efficient keyboard skills
Proficient with Microsoft Office applications (Word, Excel, PowerPoint & Outlook)
Strong people skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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