Job Ref: 214430440

Date: 2021-08-13 11:53:47

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Have you worked in a call centre, retail or hospitality?

Do you enjoy helping customers, answering enquiries, troubleshooting problems, and providing information? This role does not involve selling

Working a 4 on 4 off shift pattern including days, nights and weekends.

Would you like to develop your career in a global company that can help you achieve your life goals?

We are hiring a Customer Service Advisor's based in our state of the art office in Wavenden Gate, Milton Keynes.

The role involves working as part of a busy team supporting customers over the phone. You should be cool, calm and collected.

We will provide you with all of the skills, training, systems and processes to do a fantastic job at helping our customers.

This role requires you to have a CCTV licence, but don't worry, we will provide you with your training, complete your application and pay for it too.

This would be your licence for 3 years and will open up other doors for you as well.

Here at Securitas we protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2020/21.

What does a Customer Service Advisor do at Securitas?

You will:

Provide effective and accurate management and prioritisation of alarm activations across a variety of platforms in accordance with customer-defined procedure.
Manage mobile alarm call-outs and additional work requests.
Respond to all customer requests for system configuration changes both in and out of hours
Ensure that all systems/databases are updated in a timely and accurate manner.
Provide helpdesk/First Line technical support for internal customers for example on the use of PDAs & body-worn camera systems
Answer all calls promptly and courteously within given service levels and processes, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
Record and communicate incidents/accidents as per Company procedure
Ensure accurate information is recorded and reported in the systems in a timely manner and in line with procedures.
Ensure that all telephones are answered in a professional and timely manner and that all alarms are actioned and despatched in an efficient way.
Actively liaise with Mobile Dispatch and Static Guards to ensure seamless delivery and reduction of risk at customer sites where applicable.
Prioritise alarms, such as picking up Lone worker or Fire Alarms before others and reacting accordingly.
Understanding that life-threatening alarms are exactly that and require absolute focus.

What you will bring to be a Customer Service Advisor

Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions
Excellent customer service skills – Able to communicate at all levels
Positive and dynamic, able to use initiative
Problem-solving skills
Decision-making capability
Ability to follow instructions, procedures, and workflows
Computer literate – proficient in MS Office, ability to adapt quickly to new systems
Professional in appearance and attitude
Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
Adaptable, flexible, and able to prioritise and multi-task
Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
Experience of working under pressure in a fast-paced environment.
Ability to work as part of a team
A flexible approach to working hours including the requirement for covering of holidays and sicknessEssential Skills

Customer Service experience
Right to work in the UK
Checkable 5 year work historyAbout Company

Securitas Benefits:

Paid holiday, company pension and life assurance scheme
Discounted gym membership
Wellness advice and support
Cycle to Work Scheme
Car lease and new car purchasing schemes
Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
City & Guilds accredited training program for professional and personal development
Funding and support for your CCTV license Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK.

Join the Securitas Team today

Apply Now