Job Ref: 214588020

Date: 2021-09-06 14:39:40

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Customer Service Operative – Magna Park Milton Keynes

Our client based in Magda Park, Milton Keynes are looking for a candidate to work as a Help Desk Adviser. This team is responsible for all our clients corporate customers.

It will be your responsibility to speak with these customers both over the phone and via email in order to track parcels that customers have ordered but not arrived.

This is an On-going role starting ASAP, working Monday to Friday with overtime available at Weekends which will be expected in peak times throughout October, November and December.

As a customer service advisor, your role will be:
Accepting inbound calls from corporate companies
Chasing the delivery of parcels via Parcel Force systems by liaising with our depots and colleagues
Problem solving and query resolution, logging and updating queries accurately utilising in- house systems
Maintaining regular contact with specified priority customers to provide a proactive and personal service
Establish a good rapport with your colleagues within the helpdesk and the wider organisation

If you are interested please send your CV

Or contact Gi Gi Group on (phone number removed)

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website

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