Job Ref: 214339850

Date: 2021-08-02 16:29:58

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Customer Service / Administrator

Temporary

£10.00 – £10.50 per hour

Milton Keynes

If you are friendly, positive with professional interpersonal skills, we would love to hear from you! We are looking for a number of customer-focused, reliable people to provide first class customer support for our client. Offering a fantastic working environment and prospects, this is a great opportunity to work for a world-renowned brand. You will be taking inbound enquiries from customers and resolving their queries efficiently and professionally, delivering outstanding and optimal customer service as well as providing administrative support to the department.

Start Date: ASAP

Duration: Initially until December 2021 – potentially longer, or temp to perm for the right candidate

Hours: Monday to Friday 9:00am – 5:00pm

Location: The company is based in Tongwell, Milton Keynes. However, you may also be working from home from time to time – all the necessary equipment will be provided.

Key Responsibilities:

Responding efficiently and professionally to calls (inbound and outbound) and emails providing one call resolution for customers and internal staff.
Answering queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used.
Taking ownership and working within guidelines to resolve customers queries through to completion.
Recording all queries and action points on the customer contact system.
Adhering at all times to the Data Protection Act and Consumer Credit Act.
Working in a fast-paced environment

Profile of the ideal candidate:

A minimum of 1 years experience within a similar Customer Services or Administrator role.
Pro-active, engaging and able to hit the ground running.
Enthusiastic about the role and working for the business.
Able to comply with policies and procedures and the handling of data.
Comfortable working in a targeted environment.
Have excellent written and verbal communication skills.
Able to apply a great amount of attention to detail to their work.

Please note:

Due to the sensitivity of the information you will be handling, a Criminal Record check (DBS) and a Credit Check will need to be completed prior to starting.

If you feel you have what it takes to be our Customer Service / Administrator, please apply today because we'd love to hear from you!

Customer Service / Administrator role advertised: 2nd August 2021

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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