Job Ref: 215933235

Date: 2022-03-02 09:20:35

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Chargebacks and Disputes

£10.14ph. 40 hours per week.

Working on Shift baisis between 8am – 5pm Monday to Friday

The role

Responsible for research and resolution of customer charge backs.

Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.

Applies bank and card industry regulations and practices in resolving disputes.

May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.

Achieves Key Performance Indicators (KPI’S) in line with Service Level Agreements including quality standards.

Liaison with customers and third parties, taking incoming calls, making outbound calls, working from ques and compiling written responses.

Processing other Dispute requirements including Section 75.

The Essentials

Develops and applies the basic skills appropriate to research, process, and resolve chargeback/reversal requests for 3 or more dispute reason codes specific to 1 of the supported card brands, by utilizing established processes in a multi‐client/system environment and adhering to association regulations.

Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.

Works basic assignments from work queues as directed. Assists with the segmentation of pending requests from various work queues into the appropriate work flow based on request type and complexity.

Begins to develop an intermediate knowledge, pertaining to a single card brand (i.e. Visa/MasterCard/Discover/Amex), and federal or FCA regulations governing credit card chargebacks and reversals through training, online research of regulations, and adhering to department processes and procedures.

Skills required

Ability to learn quickly

Analyitcal skills

Strong customer service

Empathetic

Ability to work under pressure

Multi-Tasking abilities.

Problem solving

If this is a role that appeals to your current needs and you meet all of the required criteria then have no hesitations in applying for this role today! Send your CV to  quoting Disputes and Chargebacks

IND BKS

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