Job Ref: 214002522

Date: 2021-06-17 14:05:31

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Customer Resolution Advisor

Kents Hill, Milton Keynes

£23,755 per annum

Permanent, Full Time

Would you thrive in a job that is making a real difference to people’s lives in your region?

Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for our customers. We provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.

We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generation into a career in Housing.

About the role:

We’re looking for a Customer Resolution Advisor who can take ownership and aim to resolve all customer complaints at Stage 1 of the complaints process; you'll deal with all negative customer feedback and with service failures. Always ensuring all notes on complaints, service failures and feedback are accurately recorded. Further to this you’ll identify trends and make recommendations where you can for service improvements.

What we’re looking for in someone:

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With practical experience of dealing with complaints, service failure and negative customer feedback

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Experience of identifying areas for process change to enhance customer experience

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Can delivering an outstanding customer focussed service

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It would be advantageous to have previous experience in customer services within a social housing setting

What we offer:

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Annual leave up to 30 days

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Generous defined contribution pension scheme – employer contribution up to 10%

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Life assurance (2x salary)

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Generous sick pay

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Free car parking

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Numerous learning and development opportunities including qualifications

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Paid professional subscriptions (max 2 if both relevant to role)

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Agile working

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Medicash counselling (helpline and face to face)

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On-site wellbeing activities including massages

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Free annual flu jabs

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Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.

You are just one click away from starting your journey with us…

We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

NO AGENCIES

Closing date: 28th June 2021

Interview date: 7th July 2021

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