Job Ref: 215355503

Date: 2021-12-09 15:55:46

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We are recruiting on behalf of our client for a Customer Service Executive, this is a permanent role working Monday to Friday 9 am until 5pm with a 1-hour lunch.

Purpose of the role

The role will be essential in providing exceptional customer experience to all customers. Managing a busy flow of inbound calls and email enquiries.

Job Description

* Order processing for key accounts, ensure orders are entered correctly and contact the customer with any order queries

* Ensure all customer data is recorded correctly on to the CRM system

* Communicate with the warehouse relating to return items and issue credits

* Basic MI reporting, looking at trends in orders

The successful applicant will have:

* Have excellent attention to detail, organisational and planning skills

* Have excellent written and verbal communication skills

* Be proactive & solution driven

* Be a team player who can communicate effectively with internal and external customers

* Have a good understanding of Microsoft programmes (Outlook/Excel), as well as an understanding of CRM systems mainly Salesforce.

* SAP experience would be ideal!

If you feel you have the skills required for this exciting role then apply now!!

Please be aware this advert will remain open until the role/s has been filled. Interviews will take place throughout this period; therefore we encourage you to apply early to avoid disappointment.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes)

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