Job Ref: 213344305

Date: 2021-03-11 16:41:49

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Customer Development Associate Location: Milton Keynes but flexibility to work remotely from any UK location Package: Basic Salary £20,000-£23,000 pro-rata (Depending on experience)Hours: Part-time Time (25 hours across Monday-Friday, times by negotiation)Sector: Packaging Distribution The CompanyMacfarlane Group PLC is the UK’s largest packaging distributor, and our Milton Keynes site is urgently seeking to hire an individual who can deliver an outstanding customer experience to our Irish customer base.  As a business, we are passionate about providing fully integrated and innovative packaging solutions augmented by outstanding customer service. As a Group we are continuing to grow significantly and always keen to attract talented new individuals to our business. The Customer Development Associate Role  Positive customer experience is integral to what we do and to achieve this successfully, we desire a candidate to support our existing team, ensuring our customer are given the best possible service. This fast-paced, multi-faceted role will mean that you are the key contact for customer accounts in chasing their orders and ensuring that their needs are swiftly fulfilled. This position is wholly office based and focused upon customer engagement and ensuring first rate customer experience. This is a part-time role whereby we require someone to work for 25 hours a week, spread across five days (Monday to Friday). Although the role reports into our team based in Milton Keynes, due to the nature of the position we can consider applications regardless of location within the UK as it will lend itself to remote working. Customer Development Associate Key Duties
Liaising with internal departments such as logistics and procurement and couriers to ensure plans for fulfilment are easily communicated and customer delivery commitments can be met
Maintain accurate up to date records on company CRM
Maintain regular customer contact to ensure positive customer experience upheld
Investigate customer credits where appropriate
Develop (over time) a sound grasp of internal administration/process systems and our extensive product range
Perform administrate duties
Taking incoming and making outgoing calls for customer service issues

Do you have the correct profile?You must have demonstrable experience of having worked successfully within a similarly fast-paced customer support role. You will enjoy the variety and tempo that comes with such a role, be comfortable with both taking inbound customer calls and making outbound calls on a regular basis. The prospect of learning a new internal CRM system will hold no fear for you and you will also be an accomplished administrator, able to complete sales order processing accurately. First class telephone manner, customer service and rapport building skills are all imperative as is the ability to forge and maintain effective internal working relationships with colleagues in other departments. You will also be commercially aware and very much a team player. In line with the above, you will also be happy to work remotely/from home full time and be happy to work 25 hours a week across Monday-Friday. The PackageIn return we offer a competitive basic salary along with flexible employee benefits scheme that includes: 25 days annual leave (pro rata) (rising to 27 days with service plus all bank holidays), additional holiday purchasing scheme, contributory pension & employee discount scheme. Macfarlane Group is also dedicated to maximizing every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.  Next StepsThis is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting our favored candidate to commence with us ASAP. (Please note we are holding zoom video-interviews during the pandemic). Due to the Covid-19 pandemic, we are continuing to adhere to Government guidelines whereby a significant number of our employees are working from home for the time being. Dependent on the precise role you have applied for, it is important to note that this may be a feature of your initial employment with us until Government advice changes and the situation improves. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within a fortnight of applying, please assume your application has been unsuccessful.NO RECRUITMENT AGENCIES PLEASE

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