Job Ref: 212673945

Date: 2020-10-30 12:52:44

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Customer Coordinator

Temporary to Permanent

Milton Keynes

£25,000 per annum

My multi award winning client is looking for a customer focussed individual to join their newly formed department. You will be required to be in continuous contact with suppliers and colleagues to keep processes and schedules on track to meet their Service Level Agreements.

MAIN RESPONSIBILITIES

Ensuring system and process requirements for all of our services are set up within customer SLA's and internally agreed targets
Schedule all Supplier requests in accordance to their SLA
Provide support and information to the field team while on site, ensuring field team are provided with all the necessary information to successfully carry out the work required.
Support internal and customer reporting and ad hoc needs.
Ensure all work is executed within customer SLA's and internally agreed targets
Provide support to your colleagues with all customers through all stages of the process
Proactively provide progress updates to suppliers where applicable
Document and assist in the resolution of customer complaints, escalating where necessary – ensure the complaints process is followed
Prioritise and manage your workload to team and industry timescalesPERSONAL SPECIFICATION

Customer focused; is able to identify and respond to customers' needs
Good problem solving skills, able to grasp problems quickly and draw informed conclusions
Able to work in a complex environment with conflicting demands
Anticipates issues and is pro-active in dealing with them
Can manage own time to meet daily requirements.
High organisation skills.
Flexible, willing and able to cope with change with the ability to work under pressure
Positive and enthusiastic with a can do attitude
Conscientious, accurate and diligentIf you feel you have what it takes to be the Customer Service Specialist, please apply today because we'd love to hear from you!

Role advertised: 28 October 2020

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

DUE TO THE ANTICIPATED HIGH VOLUME INTEREST IN THIS ROLE WE WILL ONLY BE CONTACTING APPLICANTS THAT MEET THE ESSENTIAL REQUIREMENTS

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