Job Ref: 214226795

Date: 2021-07-19 09:08:41

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Customer Coordinator

Temporary

Inbound / Outbound

£10.00ph

Milton Keynes

We are currently looking for a temporary worker to join a well-established company in the utilities sector. This is a 12 week assignment with a potential to go permanent.

MAIN RESPONSIBILITIES

* Ensure all work is completed within customer SLA’s and internally agreed targets

* Work closely with the Field workers to ensure the balance between quality and quantity of work is achieved in the most efficient way

* Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets

* Provide support to your colleagues on complex queries by sharing skills and knowledge

* Dealing with high volume inbound and outbound telephone calls

KNOWLEDGE & SKILLS

* Good level of written and spoken English

* Good level of Microsoft office packages (Excel, Word, etc)

* A high level of computer and system literacy (able to use multiple systems to complete a process)

* Previous customer service experience / experience in a contact centre

* Ideally experience making outbound calls or handling calls

* Experience of working within a target-based environment

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