Job Ref: 214988725

Date: 2021-10-25 10:11:55

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Customer Contact Advisor

Kents Hill, Milton Keynes

£23,755.04 per annum

Full Time (36.5 hours per week)

12 month fixed term contract

Would you thrive in a job that is making a real difference to people’s lives in your region?

Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for our customers. We provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.

We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generation into a career in Housing.

About the role:

We are currently seeking a Customer Contact Advisor to join our busy team. You’ll provide an exceptionally high level of service to customers by whatever method they choose to make contact, resolving queries at the first point of contact where possible.

You’re main responsibilities will include:

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Taking ownership of customer enquiries including those which may require referral or signposting to other teams or organisations

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Checking and updating customer profiles

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Making suggestions for improvements to processes and looking for opportunities for customers to self-serve in the digital age

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Promoting online services to customers

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Contributing to the delivery of excellent customer service

What we’re looking for:

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Experience of working within a busy contact centre environment

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Experience of delivering outstanding customer service

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Excellent IT skills

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Ability to process data accurately and quickly

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Excellent organisational skills enabling you to plan and prioritise to meet the demands of a fast paced environment

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A strong team player

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Experience of working with housing maintenance / building services would be advantageous as would experience of dealing with rent / payment queries

What we offer:

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Annual leave up to 30 days

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Generous defined contribution pension scheme – employer contribution up to 10%

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Life assurance (2x salary)

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Generous sick pay

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Free car parking

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Numerous learning and development opportunities including qualifications

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Paid professional subscriptions (max 2 if both relevant to role)

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Agile working

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Medicash counselling (helpline and face to face)

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On-site wellbeing activities including massages

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Free annual flu jabs

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Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.

You are just one click away from starting your journey with us…

We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

NO AGENCIES

Closing date: 8th November 2021

Interview date: 12th November 2021

Assessment date: 18th November 2021

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