Job Ref: 212689195

Date: 2020-11-03 12:47:07

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Customer Contact Advisor / Call Centre Advisor
Full time – 36.5 hours per week
Kents Hill, Milton Keynes
£23,255.04
1 x full time, permanent
1 x full time, fixed term for 12 months
Fixed term for 12 months
Would you thrive in a job that is making a real difference to people’s lives in your region?
Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for customers. They provide additional, critical services to support the most vulnerable but also build shared ownership and outright sales for those who want to get on the property ladder.
They are passionate about our communities and committed to being a Learning Organisation, developing talent to deliver service goals and supporting the next generation into a career in Housing.
About the role:
They are currently looking for an outstanding customer service professional to join their team. The role will provide an exceptionally high level of service to both external and internal customers in relation to housing related enquiries and support.
Your main responsibilities will include:
* Communicating with our customers by whichever method they choose to make contact e.g. phone, email, webchat, website.
* Resolving all contact at first point of contact wherever possible.
What they’re looking for:
* Practical experience of working in a busy customer facing contact centre environment dealing with a range of products or services.
* Someone who is numerate and literate to a minimum GCSE standard (A-C or 1-4).
* A team worker who can deliver an outstanding customer focussed service.
* Excellent IT skills.
* A clear and effective communicator.
* The ability to organise and prioritise own workload to meet the demands of a fast-paced environment where priorities can change quickly.
Experience of working in a housing maintenance/building environment or in a social housing setting dealing with rent/payment queries would be an advantage but is not essential.
What they offer:
* Annual leave up to 30 days
* Generous defined contribution pension scheme – employer contribution up to 10%
* Life assurance (2x salary)
* Generous sick pay
* Free car parking
* Numerous learning and development opportunities including qualifications
* Paid professional subscriptions (max 2 if both relevant to role)
* Flexible working within agile framework
* Medicash counselling (helpline and face to face)
* On-site wellbeing activities including Massages,
* Free annual flu jabs
* Plus lots more!
If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, they want to hear from you.
You are just one click away from starting your journey…
Our client is committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children

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