Job Ref: 215235764

Date: 2021-11-23 16:38:19

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Customer Contact Advisor

Kents Hill, Milton Keynes

£23,755.04 per annum

Full Time and Part Time roles available (36.5 hours or 21.9 hours per week)

2x 12 month fixed term contracts until August 2022 (1x Full Time and 1x Part Time)

1x Permanent Contract

Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but they also build shared ownership and outright sales for those who want to get on the property ladder.

They are passionate about their communities and they are committed to being a Learning Organisation, developing talent to deliver their service goals and supporting the next generation into a career in Housing.

About the role:

They are currently seeking a Customer Contact Advisor to join their busy team. You’ll provide an exceptionally high level of service to customers by whatever method they choose to make contact, resolving queries at the first point of contact where possible.

You’re main responsibilities will include:

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Taking ownership of customer enquiries including those which may require referral or signposting to other teams or organisations

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Checking and updating customer profiles

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Making suggestions for improvements to processes and looking for opportunities for customers to self-serve in the digital age

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Promoting online services to customers

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Contributing to the delivery of excellent customer service

What they’re looking for:

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Experience of working within a busy contact centre environment

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Experience of delivering outstanding customer service

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Excellent IT skills

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Ability to process data accurately and quickly

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Excellent organisational skills enabling you to plan and prioritise to meet the demands of a fast paced environment

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A strong team player

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Experience of working with housing maintenance / building services would be advantageous as would experience of dealing with rent / payment queries

What they offer:

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Annual leave up to 30 days

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Generous defined contribution pension scheme – employer contribution up to 10%

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Life assurance (2x salary)

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Generous sick pay

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Free car parking

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Numerous learning and development opportunities including qualifications

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Paid professional subscriptions (max 2 if both relevant to role)

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Agile working

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Medicash counselling (helpline and face to face)

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On-site wellbeing activities including massages

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Free annual flu jabs

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Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to their customers, great at your job and with a ‘can-do’ attitude, they want to hear from you.

You are just one click away from starting your journey with them…

They are committed to implementing their Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

NO AGENCIES

Closing date: 6th December 2021

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