Job Ref: 215389205

Date: 2021-12-15 16:03:55

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Customer Care Coordinator

Kents Hill, Milton Keynes

Full time

Permanent

£24,700 per annum

Would you thrive in a job that is making a real difference to people’s lives in

your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but they also build shared ownership and outright sales for those who want to get on the property ladder.

Our client is passionate about their communities and they are committed to being a Learning Organisation, developing talent to deliver their service goals and supporting the next generation into a career in Housing.

About the role:

Our client is currently seeking a Customer Care Coordinator to join them. The main purpose of this role is to manage and resolve defects reported by customers of

their new homes, providing an effective and efficient customer care service.

Your main responsibilities will include:

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You’ll act as the main contact for all customer defect reports, raising jobs and reporting on the progress, keeping customers updated throughout.

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Coordinate and carry out end of defects inspections, ensuring all works are completed in a timely manner and systems are updated accordingly.

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Attend scheme handovers and ensure you are familiar with new developments.

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Liaise effectively with contractors to ensure response times for defect works are met.

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You’ll support in resolving complaints, escalating issues where necessary and when required you will visit customers to agree a plan of action. Ensuring customer satisfaction throughout.

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Manage latent defects queries from customers, resolving or signposting customers to other points of contact.

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Carry out the New Home Completion and Induction visits for customers.

What they’re looking for:

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Experience of working within a busy customer facing role.

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Experience of planning, organising and prioritising workloads to meet conflicting deadlines.

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Strong administration skills.

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You’ll be a confident communicator with the ability to communicate and interact with various stakeholders, from colleagues to external contractors.

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The ability to collaborate with other teams and external agencies.

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The ability to follow procedures and maintain clear, concise records.

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Experience of working with construction / private sales customers would be advantageous.

What they offer:

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Annual leave 25 days rising to 30 days with length of service

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Generous defined contribution pension scheme – employer contribution up to 10%

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Life assurance (2x salary)

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Generous sick pay

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Free car parking

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Numerous learning and development opportunities including qualifications

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Paid professional subscriptions (max 2 if both relevant to role)

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Agile working

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Medicash counselling (helpline and face to face)

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On-site wellbeing activities including massages

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Free annual flu jabs

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Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, our client wants to hear from you.

NO AGENCIES

Closing Date: Monday 3rd January

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