Job Ref: 214685612

Date: 2021-09-17 10:38:29

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We have an exciting opportunity for a Customer Care Co-Ordinator to join our team, based in Tongwell, Milton Keynes. This is a full-time, permanent position and in return you will receive a competitive salary.

Hours: 08:30 – 17:00 with 1 Hour Lunch, flexible working hours offered on a prior agreement and to meet the business needs.

About the Customer Care Co-Ordinator role:

As our Customer Care Co-Ordinator, you will provide courteous customer service, and required office support for Leica Geosystems & Hexagon Geosystems sales personnel. Working within a flexible cross-over team you will assist in cover as and when required. You will also ensure that the process flow runs smoothly, resolving any issues promptly and efficiently.

Responsibilities of our Customer Care Co-Ordinator:

Sales Order Fulfilment:

Managing the sales order process through to billing using the SAP status reports ensuring that the

corporate guidelines on the method of shipment are adhered to

Ensuring that the sales orders are processed within agreed deadlines and that customers and the

sales team are informed of delivery dates and any subsequent changes

Working with Warehouse to ensure that all purchases against sales orders are confirmed for

delivery within 24 hours of receipt and that the delivery dates are communicated to the customers

and the sales team

Monitoring the pricing on sales orders to ensure that they are in line with the agreed pricing structure

Liaising with Service and Technical Support to ensure that all pre-delivery inspections are carried

out in line with customer expectations

Technical Service Order Fulfilment

Processing the engineer's timesheets daily, confirm and post hours, post goods issue for spare parts, ensure accurate data input using utilization reporting via the BIW

Creating notifications, e-mailing customer return authorisation notes, and arrange a courier to collect if requested

Maintaining and managing the capacity planner on SAP

Creating and supply customer estimates and notifications

Ensuring that all estimates are followed up within 5 days and thereafter weekly

After Sales Process:

Processing all new SmartNet Contracts and renewals

Generating SmartNet reports for the OS and John Deere

Creating contracts for all new CCPs/subscriptions sold on sales orders via SAP ZCCP cockpit

Sending CCPs/subscriptions packs to all customers that renew or purchase new CCP contracts or subscriptions

Issuing monthly CCP renewal quotes via SAP ZCCP cockpit in the required time frame for the following month

General:

Dealing with e-mail, telephone, and other queries and enquiries on a day-to-day basis

Creating vendors and purchase orders as required

Assisting with the prompt resolution of customer queries and credit notes to aid the cash collection process

Preparing any credit notes ready for authorisation then process on SAP

Ensuring that all issued information, whether written or verbal, is both accurate and authorised

What we’re looking for in our Customer Care Co-Ordinator:

Experience in SAP is a prerequisite

Experience in a busy customer service office environment

Ability to build and maintain relationships with key customers

Excellent communication skills, both verbal and written

Excellent PC skills including Office 365

Confidence to work on own initiative

Willingness to work as part of a team

Organised and thorough with good attention to detail

Ability to work under pressure

Need to be adaptable to meet the dynamic and changing needs of the business

Fluent in English with excellent written and verbal skills

If you would like to join the team as our Customer Care Co-Ordinator or find out more information, then please click ‘apply’ today – we’d love to hear from you

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