Job Ref: 213515893

Date: 2021-04-09 16:08:20

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Leica is currently looking for a Customer Care Co-Ordinator to join our team based in Milton Keynes. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary.

Working hours: Core Business Hours 08:30 – 17:00 with 1 Hour Lunch, flexible working hours offered on prior agreement and to meet the business needs.

Leica Geosystems creates complete solutions for professionals around the world who are committed to health & safety, diversity, professional conduct and social responsibility.

Key responsibilities as our Customer Care Co-Ordinator will include:

– Providing efficient and courteous customer service when required by existing and potential customers

– Providing the required office support for Leica Geosystems & Hexagon Geosystems sales personnel

– Handling telephone and general enquiries from customers, internal personnel

– Working within a flexible cross over team of Sales, Technical Service and After Sales and the respective tasks with the capability to assist in cover as and when required

– Sales Order Fulfilment process from order entry to delivery and invoicing

– Technical Service Order Fulfilment process from pre-notification to dispatch. Including customer contact before, during and after any annual maintenance, repairs and other service works carried out

– After Sales process from new contracts to promoting renewals offered by LGS to generate revenue for the business

– Ensuring that the process flow runs smoothly and efficiently, resolve any issues promptly and efficiently

– Updating the database

What we’re looking for in our Customer Care Co-Ordinator:

– Experience in SAP a prerequisite

– Experience in a busy customer service office environment

– Ability to build and maintain relationships with key customers

– Excellent communication skills, both verbal and written

– Excellent PC skills including Office 365

– Confidence to work on own initiative

– Willingness to work as part of a team

– Organised and thorough with good attention to detail

– Ability to work under pressure

– Need to be adaptable to meet the dynamic and changing needs of the business

To join us as our Customer Care Co-Ordinator, please click ‘apply’ today – we’d love to hear from you

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