Job Ref: 215864221

Date: 2022-02-21 15:45:13

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Our client has permanent, full time vacancies for Customer Advisors, working 35 hours per week, Monday to Saturday on a rota. They are looking for professional and proactive team members who can deal with enquiries in a helpful and efficient way. You will provide an efficient and appropriate response to customers and other business partners, while dealing with enquires in a helpful, proactive and professional manner.

The role is currently working remotely but will move to being hybrid in April/May. IT kit will be issued to you, along with a £320 (before tax) start up allowance.

The Role

To ensure that an excellent customer service is always provided

To answer incoming calls and deliver all customer interactions in a polite professional and appropriate manner, while working in accordance with the operating procedures

Responding to customer queries via multiple channels

To handle interactions for all workstreams within agreed timescales

Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately

To work in conjunction with company policies and procedures

To ensure that all Data Protection requirements are complied with

To build and maintain effective working relationships with staff, visitors and contacts

The Person

Experience of working in a customer service role, preferably dealing with multiple channel enquiries

Demonstrate a genuine passion for speaking to customers and answering queries

Proven experience of excellent customer service skills

Excellent customer service skills

Excellent attention to detail, with high levels of accuracy

Computer literate, including experience of using MS Office

Effective communication skills, with excellent telephone manner

Excellent listening and questioning skills, with the ability to extract detailed and relevant information

Ability to use own initiative and work within defined procedures

Benefits

Contributory Group Stakeholder Personal pension scheme

Life Assurance

Employee Incentive Scheme

31 days holiday (inclusive of public holidays)

Holiday purchase scheme

Sports and Social Club

Employee Assistance Programme

Financial Planning

Will writing

Cycle2work Scheme

Dental Insurance

Healthcare cash-plan

Salary sacrifice car scheme

Charitable giving

Technology vouchers

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available

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