Job Ref: 215552974

Date: 2022-01-13 09:40:46

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Our client is looking to recruit a Customer Account Controller to join their very busy team.

They are looking for a candidate with ‘exceptional and professional’ customer service skills, plus experience of handling high volume orders, with amendments, stock control, working with both internal depts and external customers.

The purpose of this role is to work within a frontline Customer Service Team, in the delivery of a first class level of service, by ensuring all customers reagent consumables, QC orders, standing orders, batch holds and administration tasks are processed correctly and in an efficient and timely manner.

Ensuring adherence to: processes, procedures, agreed KPI’s/objectives, service level agreements and quality standards to optimise the service provision and give maximum customer satisfaction.

Monitoring of customer’s provisions and deliveries (standing orders), monitor and review customer accounts, work with customer to gain an agreed adjustment of standing order to improve on service provision and reduce ad-hoc deliveries that may incur additional costs to the company.

Essential Skills –

Min 3 consecutive years in a Customer Service role within the last 5 years

GSCE Maths and English

Experience within Sales and Distribution

Experience of SAP would be an advantage

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