Job Ref: 214623452

Date: 2021-09-09 15:52:53

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Walters People are looking for a number of contact centre advisors to join our client on a variety of FTC and permanent opportunities.

The main purpose of the role is to deliver a first class, multi-channel service and provide accurate information to all enquiries.

Main Responsibilities

– Working within a contact centre environment, you will be the first point of call for all incoming calls, emails and online chat

– Advise members with all their queries, if you are unable to support them then refer to another department

– Flexible to support in other areas of the business during peak times

– Support with the delivery of projects relevant to your teams area

– Supporting with business events and advising members with general enquiries

Must Have (Please do not apply if you do not have any of the following)

– Excellent communication skills

– Worked within a contact centre environment for a minimum of 1 year

– Excellent written skills

– Excellent IT Skills including Word and Excel

– Able to work in a professional manner while working in fast-paced environment

– Experience of quality checking to a high standard of written and verbal work across multiple channels

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