Job Ref: 215712138

Date: 2022-02-02 10:15:38

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Do you enjoy customers and like to know you have made a difference? Then this may be the role for you.

I am recruiting for a modern, enjoyable and growing business in Milton Keynes who are a leader in their market, working as a Complaints Specialist.

I am looking for candidates who are passionate about customers and have a real desire to help. You will be supporting with queries, as little or as big as they are you must treat every customer as they are as important as the next. You will be investigating cases, researching, updating and making decisions on queries that have been put forward. You will be working alongside other departments to gather information and facilitate decisions being made. Each day you will look at reports and look in to any breaches that have been made. As part of this role they are always looking at ways to improve their service and want you to contribute to putting forward new innovative ways to make the customer experience even better. This role will be primarily based on emails along with calls

It is essential for this position to want to help customers and enjoy doing so. You must be confident on the phones, and have great communication skills with good questioning and listening skills. You must have experience composing complex emails to customers. It is essential you have experience investigating queries. Great attention to detail and good time management skills. An understanding of GDPR regulations is also beneficial.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

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