Job Ref: 215486341

Date: 2022-01-06 09:06:47

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We are currently looking for a Client Services Analyst to join our team in Milton Keynes. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary, plus great benefits.

TSYS Managed Services EMEA are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid and merchant services.

Benefits of joining us:

As well as a competitive salary, and a fast-paced, fun working environment this role comes with the following benefits;

Life Insurance – x1 Salary (Can be increased to x4 at additional cost)

MediCash Health Care Plan

Pension (Employee 5% – Company 3% contributions)

26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)

Option to buy or sell additional leave

Enhanced Sick Pay – 13 Weeks full pay after 12 months service / 26 Weeks Full pay after 24 months service

Cycle to work scheme

Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)

Paternity Leave (2 Weeks Full Pay – after 26 weeks in employment)

Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)

Bereavement Leave – (5 Days Leave at Full Pay)

Dependant Leave – (2 Days at Full Pay)

Onsite Park

Subsidised Canteen

About the role:

As our Client Services Analyst, you will become part of the Fraud Strategy Management team and will be responsible for leading the management of a number of TMS’ fraud strategy clients. Reporting into the Manager of the team, the jobholder will be expected to lead the fraud strategy service provided to our clients. This will include oversight of the client rule infrastructure, owning the client relationship, and leading the continuous improvement of the fraud strategy service

Main responsibilities of our Client Services Analyst include:

Delivering against the contractual SLA performance with the client with regards to fraud, losses, rule performance, and customer interruption levels

Developing the Strategy Analysts during PSD2

Optimising the management of the following tools: CardGuard, Authorisation Decision Strategy (ADSII), 3dsecure risk management tools (CA & RSA), TA (TSYS Analytics) Web

Delivering against the overall team vision of minimising the total cost of fraud for our clients. This needs the role holder to have a broad understanding of the workings of a UK credit card and have proven experience identifying the impact fraud and fraud strategies can have on a cards business

Representing TMS as the face of fraud strategy in all client-facing meetings – this includes providing exec level updates and presentations as part of the client management responsibility

Communicating effectively and appropriately with both internal & external customers at all business levels

Defining target performance metrics and fraud architecture models

Ensuring ongoing review of best practices in conjunction with Operational Team Managers so as to maximise queue penetration and obtain the best return possible for the number of cases worked/calls made

What we are looking for in our Client Services Analyst:

Experience of working in the credit card industry, specialising in card fraud

Experience of working at management/specialist level

Working experience of VISA or MasterCard scheme rules

Previous Fraud Strategy Experience

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click APPLY now to become our next Client Services Analyst.

All successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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