Job Ref: 214029140

Date: 2021-06-22 09:40:58

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ARE YOU AVAILABLE IMMEDIATELY?

Working within the car industry in a call centre environment – fast paced, fun and rewarding!

THIS IS A TEMP TO PERM OPPORTUNITY after 12 weeks

Do you have 12 months experience of working in customer service (this doesn't have to be in an office environment).

You'll be working 35 hours per week (between the hours of 8am and 6pm). The modern office is based in Knowlhill, Milton Keynes.

Duties to include:

* Talking and listening to customers to build rapport and understand their requirements.

* Uses a good understanding of the customer’s requirements to guide them towards the product / service that will best meet their needs in an effective manner to achieve a high standard of customer satisfaction.

* Outbound service calls to both current and lapsed customers for service and MOT reminders; to convert into workshop appointments.

* Logging call information accurately on the database.

* Handling inbound calls from customers to arrange workshop appointments in busy periods.

* Answering calls quickly and professionally keeping the level of abandoned calls to a minimum.

* Understanding and advising customers on any additional products and services available to the customer, utilising any current promotions.

* Meeting productivity expectations of volume and results.

To be considered you should have:

* Clear communication skills over the telephone

* Experience using MS Office

* Be able to demonstrate good team working skills

Once permanent your rate will change to £9 per hour however, the role offers a performance related monthly bonus! You have the opportunity to earn a monthly performance bonus (ranging from £200 – £1,000 per month) That potentially is an increase to annual salary of between £2,400 to £12,000.

To apply please email your CV in Word format.

If you do not hear back from us within 48 hours we’re sorry you have not been successful this time. Please don’t let this stop you applying for other roles you may be suitable for. Quality Personnel based in Milton Keynes, Buckinghamshire are an equal opportunities Employer acting as an Employee Agency and Business.

Supplying temporary, permanent and contract workers within Industrial & Engineering and Office sectors – please keep up-to-date with all our opportunities by following us on Facebook, Twitter, LinkedIn or why not sign-up for job alerts on our own website.

Good luck

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