Job Ref: 213857216

Date: 2021-05-28 11:43:09

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Client Services Administrator (12-month FTC)

Parlez-vous Francais?

Are you passionate about providing high quality support to your clients?

Do you want to work for an industry leading organisation where you can utilise your fantastic customer-service skills in an exciting new role?

RWS is the worlds leading provider in the Translation and Localization sector. Our global client base includes 90 of the top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide.

We are looking for high-calibre, client focused and personable professionals to join our Customer Care Team at our modern HQ in Chalfont St Peter, Bucks. Reporting to the Head of Customer Care, this exciting opportunity will see you working with a global client base, where you will see exciting developments and innovations within the scientific and engineering fields.

You will support the wider department by improving the quality of the service and experience delivered to clients; by both improving the speed and efficiency of response.

This role is to cover maternity leave, which is expected to last up to 12-months.

Client Services Administrator (12-month FTC) Responsibilities:

Corresponding with clients by email and phone.
Logging all enquiries and passing to the relevant internal team.
Recording client orders onto the in-house database and passing to the relevant internal team.
Assisting with resolving client feedback and complaints in collaboration with the managers.
Assisting with analyzing the root cause of complaints to identify trends and improve response times.
Providing price quotations for clients.

Client Services Administrator (12-month FTC) Requirements:

At least 1-2 years' administrative experience, preferably in a Customer Service role or similar.
Knowledge of French to A level proficiency or equivalent.
Experience using Microsoft Office (Word and Excel in particular).
Excellent organisation and prioritization skills.
Outstanding interpersonal skills to liaise with stakeholders at all levels.
Ability to work independently and as part of a larger team.

About RWS Holdings plc:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

Location: Chalfont St Peter, Bucks, SL9 9FG (**Please note, this role has the possibility of being temporarily remote due to COVID-19.)

Contract: Up to 12-months (maternity cover)

Schedule: Full-time, 37.5 hours per week Monday to Friday, 08:30 – 17:00.

Salary: £23,250 per annum.

Benefits: 22 days' holidays (rising with length of service), a day off for your birthday, private medical, online discount platform, contributory pension scheme, SAYE scheme, life assurance, annual season ticket loan scheme, Cycle2Work scheme and free shuttle bus from Gerrard's Cross train station.

You may have experience of the following: Client Services Administrator, Customer Service Administrator, Customer Services, Customer Experience, Complaints Resolution, Sales Support Administrator, Sales Administration, Account Manager, Account Management, French Speaking, etc.

Ref: 99641

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