Job Ref: 215774888

Date: 2022-02-09 14:58:45

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Would you like to work within a strong, growing business where your skills and experience can make a real difference?
Agria Pet Insurance has a fantastic opportunity for a Claims Team Leader to join the team. This is a hybrid role, you will work 2 days in our Aylesbury office and 3 days at home. You will join us on a full-time, fixed term contract for 10 months and in return, you will receive a competitive salary of up to £27,000 – £31,000 per annum depending on experience, plus benefits.
Working hours: 35 hours per week, Monday to Friday, 9am – 5pm.
Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide insurance for animals, so truly understand and care about our customers and their beloved pets.
Working closely with animal welfare organisations, vets and breeders, gives us deep insight into what's best for pets. We give back too – including supporting hundreds of animal rescues, protecting over 80,000 rescued animals, and through donations of over £1m to animal charities.
We are a strong, growing business with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2020, were awarded Most Trusted Pet Insurer in 2021, and are proud to be one of the only carbon neutral pet insurers in the UK.
In return for joining us, we will offer you a whole array of benefits including:
* 25 days holiday plus 8 bank holidays
* Holiday buying and selling scheme
* A day off on your birthday
* A competitive pension and life assurance scheme
* Discounted gym membership
* Online and high street discounts
* Social events and so much more
About the role:
As our Claims Team Leader, you will be responsible for supervising a claims team and ensuring the delivery of first class pet insurance claims handling and customer service standards. You will be required to work with the Claims Manager to oversee the day-to-day running of their team, ensuring consistent team effort and focus on achieving all KPIs and hitting & exceeding claims targets.
You will act as a first line manager and primary contact for probationers, claims assessors and Technical roles. Whilst also supporting the team in creating a motivational and supportive working environment.
Responsibilities as our Claims Team Leader will include:
* Conducting regular one to one meetings with team members and dealing with issues to facilitate and improve team performance
* Managing and monitoring overtime and all absences, including holiday request
* Addressing unsatisfactory performance, conduct and attendance in line with the company policies and procedures
* Overseeing claims quality checking, call monitoring and feedback
* Being responsible for any high level customer complaints received by team members and supporting the team in answering ad-hoc customer enquiries
* Conducting annual and mid-year performance appraisals
* Actively support, motivate and develop staff through one to one coaching, monitoring and evaluation
* Ensuring all activity is in line with current compliance / regulatory guidelines and service levels
What we are looking for in our Claims Team Leader:
* Educated to GCSE level or equivalent
* Relevant and demonstrable experience at a Team Leader level or equivalent
* Demonstrable experience in managing teams to maintain and exceed agreed targets
* Proven ability to manage, coach, motivate and develop team members
* Proven ability in first line management and addressing unsatisfactory performance, absence management and behavioural issues
* Experience in undertaking monthly and annual performance reviews
* Ability to communicate clearly and effectively in both verbal and written form
* Competent in the use of Microsoft Office Word, Excel and Outlook
* Excellent decision making skills
* Excellent organisational, interpersonal and time management skills
* Effective questioning & listening skills
Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Claims Team Leader or visit our company website for a full job description.
All successful applicants are subject to a background and criminal record check.
Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law

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