Job Ref: 213785607

Date: 2021-05-19 10:52:22

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Agria Pet Insurance has 2 fantastic opportunities for Claims Assessors to join our claims department based in Aylesbury. You will join us on a full-time, permanent basis and in return, you will receive a highly competitive salary of £23,004 per annum plus benefits including discounts on Agria products for friends and family!

This role initially home-based, but when our offices re-open there will be the option to return to the office full-time or to continue to work from home with some fixed days in our Aylesbury office depending on business requirements.

To successfully work from home candidates must have an excellent home broadband connection in order to run our systems.

Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.  We have been named one of the UK’s best workplaces for 2020 and recently awarded Most Trusted Pet Insurance Provider in the UK so this is an exciting time to be joining our team.

This role is great for those with veterinary knowledge/ background who is looking for the next challenge in their career.

In return for joining us, we will offer you a whole array of benefits including:

– 25 days holiday plus 8 bank holidays

– Holiday buying and selling scheme

– A day off on your birthday

– A competitive pension and life assurance scheme

– Discounted gym membership

– The opportunity to study for a CII qualification

– Online and high street discounts

– Social events and so much more

About the role:

As our Claims Assessor, you will ensure that all claims assessment is carried out accurately, on time, and to agreed service standards.

You will be required to work on a rotational shift pattern that covers the hours of 9am- 6pm, Monday to Friday. You may also be required to work Saturdays should the business need arise.

Responsibilities as our Claims Assessor will include:

– Accurately entering claims data onto our in-house system

– Validating and assessing a variety of claims across a range of products

– Ensuring a comprehensive understanding of Agria’s policy terms & conditions

– Researching and requesting missing information to expedite prompt claims assessment

– Composing/editing correspondence ensuring all documentation is professional and correct

– Ensuring that claims assessment service levels are adhered to

– Assessing and completing the pre-authorisation of claims

– Handling all calls efficiently and professionally to agreed service standards

– Providing and maintaining exemplary levels of customer service at all times

– Being fully conversant and adhering to company and departmental policies and procedures at all times

– Carrying out additional duties as requested by management to meet business requirements

– Attending training, meetings and company and departmental events

– Complying with Health and Safety policies and procedures

What we are looking for in our Claims Assessor:

– Ability to learn quickly and adapt to workplace changes

– Educated to a minimum of NVQ Level 3, or equivalent, in Veterinary Nursing

– Educated to GCSE level or equivalent

– Competent in the use of Microsoft Office Word, Excel and Outlook

– Excellent decision-making skills with the ability to demonstrate initiative

– Effective questioning and listening skills, with the ability to quickly assimilate and retain detailed information

– Excellent organisational skills with the ability to prioritise workload

– Excellent attention to detail

– Ability to build working relationships with all stakeholders and remain professional at all times

– Strong customer service skills

– Ability to communicate clearly in both verbal and written form

– Ability to work under pressure and to tight deadlines

– Proven track record of meeting agreed performance targets

– Ability to work independently and as part of a team

– Enthusiastic, flexible with the desire to succeed

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Claims Assessor or visit our company website for a full job description.

All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law

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