Job Ref: 215200012

Date: 2021-11-18 16:58:19

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My client a UK based payment services organisation in Milton Keyes are looking for a Call Centre Team Leader to join their team on a permanent basis.
You will need to have experience of managing a team of sales agents (ESSENTIAL)
Key Responsibilities:
• Manage a team of up to 12 Sales agents who focus on driving new business within a Call Centre environment.
• Engage, motivate and influence your sales team to deliver their best, leading by example and acting as a role model within the Call Centre.
• Perform assessments of staff performance, ensuring they are conducting themselves in the right way.
• Work effectively with your peers to ensure that all staff are measured consistently in terms of performance benchmarking, in addition to identifying how we can continuously improve as a department
• Find opportunities to improve performance within their team followed by crafting detailed action plans that ensure performance metrics are continuously being reviewed
• Build a culture of two-way communication by having regular catch ups with your team to keep them informed and focus on development
• Train, develop and mentor your team to help them be the best they can be, ensuring detailed action plans are documented and your team are held accountable
Experience:
• A proven track record of leading a team of sales agents to achieve sales targets preferably in a call centre
• A passion for not just achieving but exceeding targets with a proven track record of winning
• Experience of managing teams in a target driven environment
• Delivery through collaboration – gets things done by reaching out to others and communicating openly
• Great communication skills and be comfortable dealing with a variety of partners and all levels.
Benefits:
* Vibrant Office Environment
* Class leading management development and support
* Career Progression Opportunities across the business
* High end rewards and incentive programmes
* 3% matched pension scheme
* Perkbox (discounted cinema, gym membership, restaurants and more)
* Relaxed smart-casual dress code
* Team, Department and company social events
* 33 days holiday (inc bank hols)
Please apply now to be considered for this fantastic opportunity

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