Job Ref: 215336556

Date: 2021-12-07 15:25:37

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Tailored Recruitment Consultancy are working with a rapidly growing business in Milton Keynes to recruit an experienced Call Centre Manager.

The business is looking for a brilliant and engaging Call Centre Manager to take on their successful appointment setting call centre due to growth and expansion. This role requires an experienced Sales leader who is passionate about driving teams to succeed. This individual will be responsible for leading, coaching and motivating a group of team leaders to enable maximum productivity and performance. They will need to be forward thinking in developing the team processes and individuals as the business continues to grow.

Key Responsibilities:

* Manage and motivate teams to achieve individual and team sales targets and associated KPIs

* Provide coaching and feedback to team leaders to ensure continuous development

* Work with the field sales managers to maximise conversion of appointments to successful sales

* Provide daily, weekly and monthly sales figures and MI

* Introduce fresh incentives to engage and drive the team

* Maintain a culture of customer excellence

* Maintain a thorough knowledge of RMS products and services throughout the team

* Proactively seek out areas of opportunity to develop the Call Centre function

Skills & Experience:

* Ability to work under pressure in a target driven environment

* Proven ability to coach and mentor salespeople

* An excellent communicator – professional, polite and confident in leading a team of managers

* Can demonstrate influence and empathy

* Previous experience in telesales or sales management

* A want for earning potential and progression

* High degree of resilience

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