Job Ref: 213129936

Date: 2021-02-04 09:09:46

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Customer Service Advisor – Credit Card Collections

£20,467

At Interaction Recruitment we strive to deliver outstanding levels of service to our candidates and clients alike, we are currently looking for the best and brightest Collections Advisors to work for one of our sector leading clients based in the Caldecott area of Milton Keynes. Whether you are a seasoned professional or looking to make your break in collections, you will love working in this modern, open-plan and friendly call centre environment. Surrounded by an excellent team of field professionals, you will receive all the support you need in your first weeks; and thanks to their comprehensive 5 week training program, you will gain all the tools required to be a top performer in their company.

The Role

Working as part of the Collections team you will be speaking with existing customers of the company about their current financial situation and helping them to find solutions to their current debts. Whether that be restructuring of finances, setting up of new payment methods or helping them find support from debt charities you will work closely with these customers to deliver the very best level; of service possible.

The Person

– Previous banking or sales experience, ideally within a contact centre

– Previous experience in Collections is useful but not essential

-Exceptional levels of customer service is essential

-You must be able to empathise with the client and be understanding of their current situation

-You must be resilient, adaptable and able to work in a busy and dynamic environment

The Benefits

-Full time, permanent contract

– Working 40 hours on a rota basis. Must be available Monday – Friday between 8am – 9pm & Saturdays between 8am-1pm.

-On site fully subsidised canteen and breakout room

-Frequent dress-down days

If this sounds like the kind of role you would thrive in and you are an outgoing, passionate, customer service focused individual then this is your opportunity to get your foot in the door of a world leading financial company who can help you to fulfil all of your goal in the financial sector. Send your CV to   or call (phone number removed).  INDCCP

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