Job Ref: 213106830

Date: 2021-02-01 10:57:27

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We are currently working with a growing insurance claims organisation in Aylesbury who have exciting plans moving forward, and as such are now looking for people who want to join them on this journey.

They are currently recruiting for one of their claims teams and have openings for enthusiastic, professional, and reliable insurance, office or call centre professionals to join their growing organisation.

The Company encourage ongoing professional development and will support those individuals looking to progress their career within the insurance sector, in attaining Chartered Institute of Insurance qualifications.

Based on the Property Clams team you will be responsible for managing customer relations, taking inbound and outbound calls, handling Claims from notification due to work completion

This will involve liaising with a broad selection of insurers, building relationships with third parties such as Contractors, Surveyors and Legal Advisors, gathering customer details, recording information accurately on the company’s internal claim management system and providing customers with claim and repair updates

To be considered you will either need to have previous experience working within insurance, or experienced working in a call centre or phone-based office role, with a proactive and helpful approach to your work and your customers. Skills that are also sought are a keen eye for detail, excellent communication skills (both written and verbal) and a confident telephone manner

They also offer full training, and support to help you study and pass the Cert CII exams, the insurance industry qualifications.

In return there is a competitive basic salary of £(phone number removed) depending on experience, pension scheme, 6 monthly bonuses of around £(Apply online only) each and support taking the Cert CII qualification (which once completed will result in a £1000 p.a payrise). They can also offer to increase the starting salary to £21,500 if you already have your CII.

* 40-hour week – contract will be 8am to 22.00pm Monday to Friday but they are open 8am to 6pm. Half an hour for lunch

* 20 days holiday plus bank holidays

* Company Pension Scheme

* Business Casual Dress

* Company Pension

* Sick Pay

* Bonus

* Payable every 6 months and is a point system which include attendance, compliments and obviously how the business succeeds. Average pay out twice a year is around £350/500

* Qualifications

* They pay for people to become CERT CII and once qualified they will give you an extra £1000 on your salary

* MISC

* 3-month probation period

* Pension Scheme

MAD (Making a Difference) Award – awarded monthly. All those receiving a MAD announcement in the month, for going above and beyond, are judged by the Senior Leader Team (SLT) and a winner announced – they receive a £25 All-4-One Gift Card. The MAD winner of the year (one of the monthly recipients) receives a £100 All-4-One Gift Card in December.

Christmas

Party – usually the Friday night immediately before Christmas – no partners – 3 course meal with wine and money behind the bar

Christmas Gift – £50 All-4-One Gift Card for all staff members

Christmas Raffle – they ensure everyone receives something from the collected booze, chocolates etc., which suppliers send in

Other Events

A night at Windsor Races – usually a Monday night, in summer when there is music entertainment – a coach is laid on to transport staff, the office closes early, partners are invited (partners are charged for – providing they turn up the cost is refunded to the individual)

The office has been set up to accommodate social distancing safety measures. Interviews will be conducted over the next few weeks as they look to start successful applicants ASAP.

If you wish to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment

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