Job Ref: 215076003

Date: 2021-11-04 11:35:22

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We are delighted to working with one of our national clients based in Milton Keynes, and are able to offer an Area Planner/ Customer services role within the company.

39hrs per week – Mon – Thurs 08:00 – 17:00 / Friday 08:00 – 16:00 – One hours lunch break

This role is a possible temp to perm position for the right candidate.

If you feel you are able to meet the following criteria, please forward your C.V without delay or contact me directly on (phone number removed)

You will be working in the repairs call centre and it is a position of rapid pace

Key Responsibilities:
* Provide effective planning of regional operative's diaries working
closely with the regional operational team to support the
achievement of operational KPIs.
* Coordinate the efficient scheduling of maintenance repairs for
operating needs and customer requirements within the area.
* Maintain the scheduling system and provide internal and external
customers with timely and accurate information.
* Liaise with customer service colleagues in relation to appointments
and updating of all systems when operatives report issues.
* Ensure that all written, electronic and telephone enquiries are
answered and resolved effectively in accordance with agreed
service standards and timescales.
* Work closely with the commercial team in relation to
subcontractors purchase orders and variation orders to ensure
continued value for money and commercial procedures are
followed.
* Ensure compliance with GDPR regulations when processing
customer data.
* Take appropriate Health and Safety measures to ensure personal
safety and the safety of our customers and colleagues.
* Support the protection and safety of our customers by ensuring
safeguarding procedures are followed and safeguarding concerns
are appropriately identified, monitored and reported.

Key Outcomes:
* Operational teams are assigned the correct repair for their skills
and operational KPIs are met.
* Minimal travel time and maximum productivity for operatives is
achieved.
* Works to homes and neighbourhoods are managed effectively and
safely using a robust and pro-active approach to Risk and Health &
Safety and prioritised in line with the Business Plan at all times.
* Safeguarding concerns, suspicions or allegations of abuse are
appropriately identified, recorded and sent to Tenancy
Enforcement.

Key skills required

Essential:* Experience of working in a customer focused environment.* Experience of working within agreed performance targets.* Excellent oral and written communications.* Proven ability to work methodically, follow agreed proceduresand accurately record data and information.* Microsoft Office including Word and Excel.* Ability to work in a fast paced environment and under pressure.* Experience of working with databases.* Evidence of competency in a relevant trade.* Demonstrate the Guinness Behaviours.

Desirable:
* Experience of working with large volume data processingactivities.* Experience of scheduling work.* Experience of working with subcontractors.* Excellent organisation and time management skills

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