Job Ref: 212630409

Date: 2020-10-21 14:55:57

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Account Manager

Up to £33,000

Permanent

Milton Keynes

28 days holiday

Corporate perks

Life insurance 6x salary

Health care

Dental care

Annual bonus

Pension

We are recruiting for an Account Manager to join a thriving and highly successful company in the Utilities sector. This company has grown from strength to strength throughout the 2020 global pandemic.

The main responsibility is to manage a portfolio of customers through relationship development whilst providing the highest standards of customer experience.

This position would suit an individual with a successful track record in smart metering.

Job responsibilities:

* Proactively managing your own customer portfolio

* Managing supplier metering projects

* Dealing with customer queries and complex queries and complaints

* Adhering to customer SLA agreements

* Resolving any contractual non-conformities

* Working closely with other departments

* Identifying system and process enhancements

* Exceeding goals relating to customer satisfaction, retention and growth

* Dealing with any invoice’s discrepancies against service

* Monitoring, reporting and managing your customers’ operational and contractual performance

* Organising and attending customer meetings

* Supporting with contract extension, additions and renewal initiatives

* Creating and maintaining an efficient communication process for each customer

Essential skills and experience:

* Successful track record in Smart Metering

* Previous experience in the Utilities industry

* Must be focused on the customer journey

* Results driven

* Ability to identify process improvement

* Strong analytical skills

* Commercially minded

* Strong influencing skills

* Strong problem-solving skills

* Good level of written and spoken English

* Good level of Microsoft office packages (Excel, Word, etc)

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